Booking Cancellation terms - Lango Expeditions

1. Booking and payment

1 Your booking is confirmed when we receive your deposit of 30 percent of the trip price and send you a written confirmation.

2 The balance is due 60 days before the first day of your trip.

3 If you book within 60 days of the first day of your trip, the full price is due at booking.

4 If the balance is not received on time, we may treat the booking as cancelled by you and keep your deposit.

5 Bank and card charges for sending money to us are paid by the guest.

2. If you cancel

Please tell us in writing by email. The cancellation charge depends on how many days before the first day of your trip we receive your message:

Notice before the first day of your trip	Cancellation charge (% of trip price)
61 days or more	20 percent
31 to 60 days	50 percent
15 to 30 days	75 percent
14 days or less, or no show	100 percent

We deduct the charge from what you have paid and refund the rest; if you have paid less than the charge, the difference is due. Domestic flights booked at your request cannot be refunded once ticketed, and their cost is charged in addition. All other costs, including park fees, are part of the trip price and covered by the table above.

3. Postponing instead of cancelling

Date Transfer Flexibility With 61 days or more of notice, you may move your trip once, free of charge, to a new date within 12 months. The amount you have paid moves with you. Any difference in price for the new date is charged or refunded.

4. Changes to your trip

We are happy to change routes or accommodation before you travel whenever we can; date changes follow section 3. Any extra cost is charged at cost, and any saving is refunded. Adding travellers is always welcome; reducing the number of travellers counts as a cancellation for those travellers, and the price for the remaining travellers may be recalculated.

5. Unused services

We cannot refund any part of a trip that you choose not to use once it has started, such as a game drive you skip, a night you spend elsewhere or days left after you decide to leave early.

6. Kilimanjaro and Mount Meru

If you descend early, for health or by choice, your guide will bring you down safely and arrange your stay below the mountain. Unused mountain days cannot be refunded. Extra nights or transport caused by an early descent are charged at cost. Your guide's decision to turn a climber back for safety is final.

7. If Lango cancels or changes your trip

If we must cancel before you travel, for any reason other than events outside our control, you may choose a full refund of everything you paid to us, or a new trip of equal value.
If we must make a major change before you travel, such as a different route or a lower standard of accommodation, you may accept it, choose another trip, or cancel with a full refund.
Small changes, such as a different vehicle, camp or guide of the same standard, may happen and do not give a right to compensation.

8. Events outside our control

Weather, natural disasters, epidemics, government action, strikes, closed parks or roads and similar events can force changes. In these cases we will offer the best alternative available. If your government advises against all travel to the area you are visiting, or we cancel for safety, you may move to a new date at no cost or receive a refund of all payments, less costs already paid to third parties that cannot be recovered, which we will show you in writing.

9. Travel insurance

Travel insurance with medical and air evacuation cover is required for every traveller. We strongly recommend cover for cancellation and curtailment, so that you are protected if you must cancel late.

10. Refunds

Refunds are paid within 30 days of the cancellation, by the method you used to pay. If you cancel, the bank charges for the transfer are deducted; if we cancel, we pay them.

11. Group and academic programs

The Tanzania Cultural Exchange Program and other group programs for schools and universities follow their own payment and cancellation terms, set out in the Packages and Prices document and the signed group agreement.

12. Complaints

If something is not right during your trip, please tell your guide or contact us straight away, so we can fix it while you are still with us. After your trip, please write to info@langoexpeditions.com, ideally within 30 days of your return. We reply within 14 days.

13. Law

These terms are governed by the laws of the United Republic of Tanzania.

This policy takes effect on 12 October 2026 and applies to bookings confirmed from that date.

Booking and Cancellation Policy